Employee is unable to perform mobile clocking as the clocking map is missing in the MeHR mobile apps
Symptoms:
Employee is unable to perform mobile clocking as there is no feature for clocking at the homepage in the mobile apps.
Possible cause (s):
1. The Worksite or Badge No at Office Contact (Personnel module) is empty.
2. The Time Device/Location is not set to allow for mobile clocking.
Suggested workaround/ solution(s):
For Possible Cause 1 - Go to Personnel > Employee Record > Career > Office Contact and assign the correct Worksite or Badge No to the employee.
For Possible Cause 2 - go to Attendance > Attendance Management > Time Devices-Locations. At Time / Device Location tab, click the affected device/location, choose "Available for both virtual time device clocking and mobile clocking" at Available For setting.