Encounter error 'Active users exceed the user license purchased' when adding new employee

System prompts error 'Active users exceed the user license purchased' when adding new employee, however, there is still 1 unused license available.

Solution:

Check whether there is new employee with Start date that is after Today's date.

If there is, system will reserve the license for the new employee with the Start date that is after today. Hence, the balance 1 license will be considered used up as it has been reserved for the new employee with a future Start date. 

 

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