[SG] How to generate CPF file for submission

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• [SG] How to include omitted CPF in current pay run for employee who has obtained Permanent Residence (PR) recently

  Symptoms: Staff obtained PR recently but payroll is already run and released and the CPF is under paid Possible cause (s): None Suggested workaround/ solution(s): Check the staff’s payslip from previous pay run and screen shot for verification use ...

• CPF contribution amount in summary does not tally with the total sum of employees

  Symptoms: CPF website rejected the file attached stating the reason that the summary does not tally with the sum of employees details. Suggested workaround / solution(s): The error message means that there is more number of staff under the employee ...

• [SG] Why an employee with valid pay record is not reflected in CPF Board Return?

  Symptoms: An employee with a valid pay record for the selected pay period is not listed in CPF board return report under Payroll > Statutory Return > Singapore > CPF Return tab. Possible cause(s) This report will only list employee with pay record ...

• [SG] How to have FWL and CPF values in the same month?

  Symptoms: To contribute both FWL and CPF in current month payroll for an employee who has obtained his/her PR status in the middle of the month. However, system does not allow both FWL and CPF to appear at the same time. Possible cause(s) This is a ...

• How to setup MSO monthly contribution for employee

  Scenario: Eg, Employer CPF is 17%, but company wish to contribute another 1% to employee's Medisave account. Solution: 1. Go to Payroll-->Paygroup to setup the MSO monthly contribution and additional contribution. 2. Go to Payroll-->Pay element ...