Symptoms:
Staff obtained PR recently but payroll is already run and released and the CPF is under paid

Possible cause (s):

1. Check the staff’s payslip from previous pay run and screen shot for verification use later. Take note of the Net Amount that has been paid to the staff.
   
2. Go to Personnel > Employee Record > Personal > Select the employee > Statutory and enter the staff’s Permanent Residence (PR) date
   
3. Go to Payroll > Employee Pay > Payee Data > Select the affected employee > Statutory tab > Tick on SDL and CPF contribution.
4. Preview the current payslip of the affected staff to check the amount of CPF to be contributed from the PR date.
   
1. Go to Payroll > Employee Pay > Preview Payslip > Select the current payrun > Calculate
5. Re-run Pay run for the affected staff to calculate and include the omitted CPF for submission. However, as salary has already being paid to the staff (full salary with no CPF deduction), to ensure that the Net amount remains the same in the Pay slip as per point 1, go through the following steps :
   
1. Go to Payroll > Pay Run > Variable Data > Select the affected employee > Variable tab > Click [Add Element] and enter the CPF contribution amount as obtained from point 4. This will be added as one of the Payment item.
   
2. Overall effect is this payment item will net off the newly calculated CPF amount ==> Net amount payout will remain the same as per point 1
   
6. If CPF has not being submitted to CPF board, re-generate the CPF file to include this omitted CPF for submission. If CPF has already being submitted, the omitted CPF will has to be manually submitted via the website.
   
7. For the next pay run, the employer will need to recover and deduct the omitted CPF from the staff, go to Payroll > Pay Run > Variable Data > Select the affected employee > Variable tab > Click [Add Element] and enter the CPF contribution amount as obtained from point 4. This will be added as one of the Deduction item.