Symptoms: How to release employee's pay slip pertaining to pay period that has been closed? Possible cause(s) NONE Suggested workaround / solution(s): Need to reopen the pay period. Contact Frontier Customer Care to request for the pay period to be ...
Symptoms: The payslip for previous month did not appear from the list in Payroll > My Payroll > Payslip. Possible cause (s): The payslip could be accidentally removed from the Payroll > Pay Run > Action > Manage Pay by the Payroll Admin. Suggested ...
Symptoms: There is no basic salary for a new employee when previewing payslip. Possible cause(s) No basic Salary enter for this particular employee Did not add a new element in the recurring pay Suggested workaround / solution(s): For PC (1), please ...
Symptoms: How to view previous year payslip from mobile app? Possible cause(s): None Suggested workaround/ solution(s): In the mobile app : go to payslip click on 'Filter' icon on top right hand corner change the year to previous year, eg change from ...