How to retrieve the list of failed pay run?

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• Error 'Unable to get the pay period, the record is not found' during Payrun

  Symptoms: User encountered the above error message when he/she close the last month of the year via : Payroll >> Pay Run >> Action >> Period Control tab Possible Cause(s): This error usually happens during cross over to a new calendar year and the ...

• [SG] How to include omitted CPF in current pay run for employee who has obtained Permanent Residence (PR) recently

  Symptoms: Staff obtained PR recently but payroll is already run and released and the CPF is under paid Possible cause (s): None Suggested workaround/ solution(s): Check the staff’s payslip from previous pay run and screen shot for verification use ...

• How to generate multiple bank discs in a single pay run?

  Symptoms: Users may want to have two or more bank discs in a single pay run due to an amount limit that the bank approver can approve or one of the bank discs has an earlier pay date than the other bank disc. Possible cause (s): None  Suggested ...

• How to retrieve previous month missing payslip for staff?

  Symptoms: The payslip for previous month did not appear from the list in Payroll > My Payroll > Payslip. Possible cause (s): The payslip could be accidentally removed from the Payroll > Pay Run > Action > Manage Pay by the Payroll Admin. Suggested ...

• How to mass delete/remove the variable entries that have been uploaded at Pay Run > Variable Data?

  Symptoms: User want to delete/remove the variable data that have been uploaded via Excel template at Payroll > Pay Run > Variable Data > Batch tab > Upload Entry. Possible cause (s): 1. User accidentally uploaded wrong information for the variable ...