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• How to add or amend Contract Term for Career Details under Personnel module

  How to add or amend Contract Term dropdown list for Career Details under Personnel module Solution Go to All Menus > Setup > Company > Codes > Select the appropriate Company Profile > Click “CONTRACTTERM” under WORKDETAILS section > Click [New Value] ...

• Why there is no employee available under 'Add Subordinate' function in Employee Hierarchy?

  Symptoms: The hierarchy does not contain any employee list (not assigned to any manager yet) while the Admin attempt to “Add Subordinate” under Personnel -> Employee Record -> Employee Hierarchy. Possible cause(s) The employee to be added has not ...

• Encounter 'Empty password detected, unable to proceed' when new employee trying to login system

  Symptoms: Administrator created a new employee and grant access right to Frontier e-HR system. However, when the new employee try to login (click on “Submit” button), the above error is encountered. Possible cause(s) Administrator did not set the ...

• How to view feedback that has been submitted by employees?

  Manager would like to view the feedback that has been submitted by employees in Frontier e-HR system under Homepage > HR Portal > Employee Feedback. Suggested workaround/ solution(s): 1. Personnel Admin to access Personnel > Access Right > select the ...

• How to reset the password for a few employees in a single process and not affecting their access right?

  Symptoms: To mass reset the account password for more than one employee and not affecting their existing system access right. Possible cause (s): None Suggested workaround/ solution(s):  Go to All Menus > Personnel > Processes > Access Right > Mass ...