Updated GST rate but system is still showing old rate when submitting claim

Issue :

Updated GST rate in Claim > Expense Policies > Expense Options > Expense Setup tab but when submitting for claim, system did not reflect the updated GST rate.

Possible Cause :

The GST rate was not updated for that particular company.

Steps :

1. Go to Claim > Expense Policies > Expense Options > Expense Setup tab, ensure to select the appropriate company in 'Profile' field before updating 'Tax Rate' field to the new rate and Save

NOTE : If the company is using the DEFAULT profile setting, remember to change the Rate setting under DEFAULT profile instead.

• Related Articles

• How to update GST rate in Frontier e-HR

  1. Go to Claim > Expense Policies > Expense Options > Expense Setup tab 2. Select company. If there are multiple companies, admin will need to repeat the steps for all the companies in order to update the GST rate. The DEFAULT profile contains the ...

• How to add claim item into dropdown list when employee create a new claim form?

  How to add claim item into dropdown list when employee create a new claim form? Solution: 1. Go to Expense-->Expense Management-->Expense Template 2. Click on the Expense Template where the new claim item is to be added 3. Click on 'New Expense Type" ...

• "List of Claim - Pending Payment" does not tally with claims pending for payment at Payment Processing menu.

  Symptoms: The user notices the "List of Claim - Pending Payment" report from Expense Intelligence is either empty or has lesser items as compared to the items listed at Expense > Expense Payment > Payment Processing. Possible Cause(s): The "List of ...

• How to have additional information input field for claim submission

  Example : Require a new field <Merchant Name> for employees to enter the information when submitting new claim. Solution: 1. Go to Expense > Expense group/type. 2. Go to the claim item and setup the additional field 3. Enter "Merchant Name" in <Name> ...

• How to export claims from Expense module to Payroll module for payroll processing?

  1. Go to Expense-->Expense Payment-->Payment Processing 2. Search the claim records by selecting the appropriate Company, Claim From and Claim To date. 3. Select the records to be sent to Payroll by ticking in the check box, next click on <Lock> to ...