Updated GST rate but system is still showing old rate when submitting claim

Issue :

Updated GST rate in Claim > Expense Policies > Expense Options > Expense Setup tab but when submitting for claim, system did not reflect the updated GST rate.

Possible Cause :

The GST rate was not updated for that particular company.

Steps :

1. Go to Claim > Expense Policies > Expense Options > Expense Setup tab, ensure to select the appropriate company in 'Profile' field before updating 'Tax Rate' field to the new rate and Save

NOTE : If the company is using the DEFAULT profile setting, remember to change the Rate setting under DEFAULT profile instead.

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