[SG] Why an employee with valid pay record is not reflected in CPF Board Return?

[SG] Why an employee with valid pay record is not reflected in CPF Board Return?

Symptoms:

An employee with a valid pay record for the selected pay period is not listed in CPF board return report under Payroll > Statutory Return > Singapore > CPF Return tab.

Possible cause(s)

This report will only list employee with pay record for the selected month which has CPF contribution.
The report will exclude any employees that do not need to contribute CPF

Suggested workaround / solution(s):

  1. Go to Payroll > Employee Pay > Payee Payslip
  2. Check if any CPF contribution is applicable for the selected pay period for the employee