Why the 2nd approver field is empty when submitting enrolment/ILP

Why the 2nd approver field is empty when submitting enrolment/ILP

Symptoms:

This happens when the selected workflow is 2 tier: Immediate Manager then Admin

Possible cause(s):

No staff within the organization is holding a Course Administrator role.

Suggested workaround / Solution(s):

  1. Go to Personnel -> Employee Records -> Employee Role.
  2. Assign a valid administrator to the Course Admin role.

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