Why the SDF information is unavailable under Course -> Scheduler

Why the SDF information is unavailable under Course -> Scheduler

Symptoms:

“No SDF claim information available ” was displayed when the "SDF" button was selected under the path: Learning -> Course -> Scheduler.

Possible cause(s):

  1. No subsidy created for the Learning module
  2. No subsidy selected within the course
  3. The particular course has not been attended by the employee, whereby the status is still showing “Enrolled” or “Not Attended”.

Suggested workaround / Solution(s):

The SDF information only contains information for the course that has been attended by the employee, which status appears as “Course Attended”.

Take note:  If there is no subsidy selected for the course, it will not contain SDF information. Therefore, selecting the subsidy as SDF is needed for each of the course before the enrollment process.

  1. Solution 1:
    a. Go to Learning -> Learning Management -> Subsidy
    b. Under the Schemes tab, click on “New Subsidy Scheme”
    c. Fill in the mandatory field, select issues country, and available to. Then select the status as “Open”
    d. Click on the “Save” button
  2. Solution 2:
    a. Go to Learning -> Course -> Course Directory
    b. Select any course available, and then within the Edit Course page, select the Subsidy as SDF
    c. Click on the “Save” button

    • Related Articles

    • How to remove approved course enrolment?

      Symptoms: To remove the course enrolment that has been approved but not yet attended by the employee Possible cause(s): NONE Suggested workaround / Solution(s): A. To keep the transaction record of the enrolment and remove the enrolment status : Go ...

    • How to manually activate email reminders for course enrolment?

      Suggested workaround / Solution(s): Clicks on “Send course start reminder message to enrolled list >>” under the path: Learning -> Course -> Scheduler, and then click on the “Enrollment List” icon Once the “Send course start reminder message to ...

    • How to create an evaluation form after employee has completed the course.

      1. Administrator to access Menu > Frontier Tools > Form Designer > New Form Template. - Select form type as Evaluation Form - Enter the necessary information such as Name, Description etc - Tick "Is PD Form" - Ensure Status is set as Active 2. Once ...

    • How does the administrator enrol courses on behalf of staff?

      Symptoms: Administrator need to enrol employees for courses on their behalf Possible cause(s): Some courses are not published for employees to enrol Certain courses are arranged on very short notice. Suggested workaround / Solution(s): Go to Learning ...

    • How to enter/update training records for a number of employees?

      Symptoms: The customer has a batch of employees that have recently attended a training program where the training records need to be updated into system by the administrator. Possible cause(s): NONE Suggested workaround / Solution(s): There are 3 ...