1. Employee go to Learning-->My Learning-->Enrolment Status 2. Search for the enrolment transaction by filtering Enrolment Date From and To 3. Click on “Submit Result” Icon 4. Employee to input the course result and upload the certificate. 5. Next, ...
1. Administrator to access Menu > Frontier Tools > Form Designer > New Form Template. - Select form type as Evaluation Form - Enter the necessary information such as Name, Description etc - Tick "Is PD Form" - Ensure Status is set as Active 2. Once ...
Symptoms: “No SDF claim information available ” was displayed when the "SDF" button was selected under the path: Learning -> Course -> Scheduler. Possible cause(s): No subsidy created for the Learning module No subsidy selected within the course The ...
Suggested workaround / Solution(s): Clicks on “Send course start reminder message to enrolled list >>” under the path: Learning -> Course -> Scheduler, and then click on the “Enrollment List” icon Once the “Send course start reminder message to ...
Symptoms: To remove the course enrolment that has been approved but not yet attended by the employee Possible cause(s): NONE Suggested workaround / Solution(s): A. To keep the transaction record of the enrolment and remove the enrolment status : Go ...
Symptoms: The customer has a batch of employees that have recently attended a training program where the training records need to be updated into system by the administrator. Possible cause(s): NONE Suggested workaround / Solution(s): There are 3 ...
Symptoms: Manager goes to Learning -> My Staff Learning -> Incoming Learning (Plan) and is not able to view and approve learning plans that are still pending. Possible cause(s): As the company needs to submit the ILP to external bodies (i.e. SPRING, ...
Symptoms: The administrator is unable to delete the ILP under Learning -> Employee Learning -> Learning Data -> Learning Plan. Possible cause(s): ILP can only be deleted in draft mode, once the ILP has been submitted for approval, it can no longer be ...
Symptoms: Administrator need to enrol employees for courses on their behalf Possible cause(s): Some courses are not published for employees to enrol Certain courses are arranged on very short notice. Suggested workaround / Solution(s): Go to Learning ...
Symptoms: This happens when the selected workflow is 2 tier: Immediate Manager then Admin Possible cause(s): No staff within the organization is holding a Course Administrator role. Suggested workaround / Solution(s): Go to Personnel -> Employee ...
Symptoms: The error occurs when trying to upload learning records using CSV format at Learning > Employee Learning > Learning Data > Learning Record > Upload Records Possible cause(s): The file being uploaded is an incorrect file or contain invalid ...