1. Administrator to access Menu > Frontier Tools > Form Designer > New Form Template. - Select form type as Evaluation Form - Enter the necessary information such as Name, Description etc - Tick "Is PD Form" - Ensure Status is set as Active 2. Once ...
Symptoms: “No SDF claim information available ” was displayed when the "SDF" button was selected under the path: Learning -> Course -> Scheduler. Possible cause(s): No subsidy created for the Learning module No subsidy selected within the course The ...
Suggested workaround / Solution(s): Clicks on “Send course start reminder message to enrolled list >>” under the path: Learning -> Course -> Scheduler, and then click on the “Enrollment List” icon Once the “Send course start reminder message to ...
Symptoms: To remove the course enrolment that has been approved but not yet attended by the employee Possible cause(s): NONE Suggested workaround / Solution(s): A. To keep the transaction record of the enrolment and remove the enrolment status : Go ...
Symptoms: The customer has a batch of employees that have recently attended a training program where the training records need to be updated into system by the administrator. Possible cause(s): NONE Suggested workaround / Solution(s): There are 3 ...
Symptoms: Manager goes to Learning -> My Staff Learning -> Incoming Learning (Plan) and is not able to view and approve learning plans that are still pending. Possible cause(s): As the company needs to submit the ILP to external bodies (i.e. SPRING, ...
Symptoms: The administrator is unable to delete the ILP under Learning -> Employee Learning -> Learning Data -> Learning Plan. Possible cause(s): ILP can only be deleted in draft mode, once the ILP has been submitted for approval, it can no longer be ...
Symptoms: Administrator need to enrol employees for courses on their behalf Possible cause(s): Some courses are not published for employees to enrol Certain courses are arranged on very short notice. Suggested workaround / Solution(s): Go to Learning ...
Symptoms: This happens when the selected workflow is 2 tier: Immediate Manager then Admin Possible cause(s): No staff within the organization is holding a Course Administrator role. Suggested workaround / Solution(s): Go to Personnel -> Employee ...
Symptoms: The error occurs when trying to upload learning records using CSV format at Learning > Employee Learning > Learning Data > Learning Record > Upload Records Possible cause(s): The file being uploaded is an incorrect file or contain invalid ...