Leave
How to create new leave group/type and assigned to the leave scheme
1. Go to Leave --> Leave Management --> Leave group/Type to create a new Leave Group 2. Select the appropriate company from the drop down list and click <New Leave Group> 3. Enter the new <Leave Group Code> and <Leave Group Name> and click "Save" 4. ...
How to mass assign Leave scheme and Calendar to new joiner
1. Go to Leave > Leave Management > Mass Assignment 2. Tick 'View highlighted employees only' in order for system to highlight those employees who are without Leave Scheme and Calendar in the retrieved staff list and click 'Search' button 3. Tick to ...
How does system handles childcare leave entitlement for employees
Refer to attachment for the different scenarios
How to setup leave entitlement for contractual staff based on the contract period?
Employee leave entitlement to be based on the contractual period. Example: Employee is on 12 months contract from 22 Apr 2024 to 21 Apr 2025 with 14 days Annual leave entitlement. Solution : 1. Go to Personnel-->Career-->Career record to create a new ...
How to allow HOD to approve their own leave?
Solution: 1. Go to Leave-->Leave Management-->E-Leave Option-->Employee Rule Setup 2. Search for the HOD name 3. Tick check box beside the HOD name, select "No approval required" in the <Rule to assign> field, and click <Assign> button Once the setup ...
Leave Calendar is not updated after changing the custom work pattern setting.
Issue: User already updated the Custom work pattern but it is not reflected in the Leave Calendar. Solution: Update the Custom Work pattern, click Save and click on <Generate> button to re-generate and refresh the Leave Calendar.
Leave balance not reflected after preset leave entitlement
Client have preset 3 days entitlement for compassionate leave, but employee still not able to apply for the leave. Solution : Go to Leave > Leave Management > Leave Scheme > Select Leave Scheme name > Select Leave type > Control value tab Control ...
Encounter Token error when Approve/Reject Leave Application via Email
Encounter “This token is no longer valid as it may have been processed or it has lapsed its validity duration” when click on Approve/Reject Leave link in the Email even though is the first time clicking on the link. Solution To whitelist Frontier url ...
Is it possible to transfer more than 4 months of Leave data from Caldav to Google, IOS or Outlook Calendar?
No, it is not possible to have more than 4 months of Leave data (Previous Month, Current Month & 2 Months after) to be transferred as this is as per system designed.
How to create new Leave Scheme
Solution: 1. Go to Leave-->Leave Management-->Leave Scheme 2. Select the appropriate company 3. Click on "New Leave Scheme" 4. Enter the New Leave Scheme Name and Click on "Save" 5. Click "Here" to start assigning Leave Group to this new leave ...
How to generate Leave Entitlement Detailed report?
How to generate Leave Entitlement Detailed report, which include Leave Taken, Leave Entitlement, Leave Balance, Carry forward Leave, Forfeited Carry Forward leave, etc as of date. Solution: 1. Go to Leave-->Employee Leave-->Leave Intelligence 2. ...
Why manager is not able to see 'My Staff Leave'
Why manager is not able to see "My Staff Leave"? Solution: Go to Personnel-->Processes-->Access Right and ensure the manager has been assigned to "Leave Manager Group".
How to restrict employee from changing the leave approver during leave application submission
How to restrict employee from changing the leave approver during leave application submission? Is it possible to lock/fix the leave approver(s) so that employee will not be able to change it? Solution: Go to Leave-->Leave Management-->E-Leave ...
How to change the Leave Approver after the application has been submitted by employee?
Symptoms: How to change the Leave Approver after the application has been submitted by employee? Possible cause(s): Employee selected the wrong approver during the Leave Application Suggested workaround/ solution(s): Admin go to Leave > Employee ...
How to block Employee from applying leave for certain dates?
Symptoms: How to block Employee from applying leave for certain dates? Possible cause(s): None Suggested workaround/ solution(s): Go to Leave > Leave Management > Blocked Application Click on New Blocked Period and filled in the details (Name, Dates ...
How to pro-rate fixed monthly allowances for staff taking No Pay Leave (NPL) / Unpaid leave ?
Symptoms: Fixed monthly allowances are not pro-rated accordingly when staff took no pay leave (NPL) / unpaid leave in the month. Possible cause(s): The Pay Element calculation for No Pay Leave (NPL)/ Unpaid Leave is not set as Daily (Grosspay) The ...
How to setup Off In Lieu leave entitlement for employees?
Symptoms: How to setup Off In Lieu leave for employees. Possible cause(s): None Suggested workaround/ solution(s): Refer to attached document
How do I transfer data from Leave module to Payroll module for leave encashment processing?
Symptoms: How do I transfer data from Leave module to Payroll module for leave encashment processing? Possible Cause (s): None Suggested workaround/ solution(s): Leave Module Go through the following settings in order for the leave type to appear in ...
How to credit Birthday leave to staff with one year validity?
Symptoms: How to credit Birthday leave to staff with one year validity? Possible cause (s): None Suggested workaround/ solution(s): 1. Assign Birthday Leave Group to the leave scheme of the staff : Go to Leave > Leave Management > Leave Scheme > ...
How to remove 'Additional instruction' box that is reflected in leave application screen
Symptoms: How to remove 'Additional instruction' box that is reflected in leave application screen. Suggested workaround / solution(s): Go to Leave Management > Leave Group/Type Click on the name of the Leave Group > Click on the Leave Type (eg: ...
How to remove or edit the 'Delegation' function?
Symptoms: Eg : Staff A goes on leave from 1 to 5 Mar and activates “Delegate To” function to staff B, but decided to cut short his leave and returns on 3 Mar 2010 instead. How to remove/edit the delegation that has already being set? Possible ...
Why is Carry Forward leave incorrect after Year End crossover?
Symptoms: The carry forward leave figures for some employees are incorrect after Year End crossover. Possible Cause(s): Incorrect Year end cross over calculation for some employee Suggested workaround / solution(s): Go to Leave > Leave Management ...
Why there is no emails sent to either the manager or applicant for leave application?
Symptoms: An employee has applied leave successfully but the manager did not received any email notification(s). The employee has checked that the leave is in pending state under Leave -> My Leave -> Leave Status. Possible Cause(s): No email address ...
Why the Leave group/type that has been created is not available for selected employee?
Symptoms: An administrator has created a new leave group/type but not able to retrieve the new created leave group/type from the pull down menu (Leave group) under Leave -> Employee Leave -> Leave Data (Leave credit) for some of the employees. ...
Why is leave duration calculated incorrectly across public holiday?
Symptoms: The leave duration has been calculated incorrectly when the employee applied leave across public holiday. Possible Cause(s): Incorrect Holiday definition. Incorrect holiday template assignment. The leave type applied does not use work ...
How to create different set of public holidays for different cities within a country?
Symptoms: Require to create different set of public holidays pertaining to different cities within a country. Suggested workaround / solution(s): 1. Go to Leave -> Leave Management -> Public Holiday 2. Select the company 3. Click on “New Template” ...
How to delete a Leave Scheme?
Symptoms: How to delete a Leave scheme? Possible Cause(s): The system does not allow the deletion of leave scheme if it is in use. The leave scheme is in use if : 1. The selected Leave Scheme has been assigned with the leave group/type 2. It has been ...
“Limit To” in Entitlement information is showing as zero and does not show correct days after Leave credit
Symptoms: View Entitlement information, “Limit To” is still showing as ZERO even after providing a leave credit for the employee. The days given was not updated. Possible Cause(s): The control value is set to ZERO within the entitlement setup ...
How to configure workflow approval for block leave application?
For block leave application, the workflow approval will always follow the default eLeave rule under Leave Setup. The “Leave Type Rule” is only meant to override the single type leave application.
Why there is no transaction generated for a particular leave application?
Symptoms: Not able to find employee’s leave application under path: Leave >> Employee Leave >> Transaction Possible Cause(s): 1. This leave record is entered by Leave Administrator 2. This leave application has been removed from transaction by ...
Encounter “Unable to get the Leave Scheme + Leave Group entitlement setting, record is not found” during leave credit
Symptoms: Encountered the above message when creating leave credit for previous year for a re-join staff. Possible Cause(s): The previous year assigned leave scheme has been removed from the Leave Assignment, or the new effective date is set to ...
Why does system calculates total leave duration incorrectly for employee
Possible Cause(s): Public Holiday setup or Leave Calendar setup wrongly Employee manually overwrite the duration Suggested workaround / solution(s): Go to Leave->Leave management->Leave Calendar->Click on Calendar name->Click on Attach icon, check ...
Encounter 'ERROR: The leave period is outside the allowable range' when applying leave
Possible Cause(s): The applied leave date is outside the allowable date range that has being set by the Administrator. Suggested workaround / solution(s): Go to Leave>Leave Options>Check and update the date range allowed for application>Submit
Error: The employee’s leave calendar is not found or the new calendar year is not generated yet
Possible Cause(s): The leave calendar is not assigned to this particular employee. Suggested workaround / solution(s): 1. Leave > Leave Management > Leave Assignment > Assign Leave Calendar tab 2. Select the employee 3. Select the Calendar template ...
How to remove Carried Forward days under the Entitlement Info for a re-join staff?
Symptoms: The “Carried Forward” value should be reflected as ZERO for the re-join staff, how to remove it? Suggested workaround / solution(s): 1. Go to “Leave” -> “Employee Leave” -> “Leave Data” -> “Leave Credit” 2. Select the date credited ...
How to Create/Update additional instruction message during leave application?
Suggested workaround / Solution(s): 1. Go to Leave management >> Leave group/type 2. Select company 3. Click on the particular leave group name 4. At the Leave Types section, click on the leave type code 5. update the Additional Instruction 6. ...
Encounter '‘An error occurred while parsing EntityName. Line x, position xxx.’ when submitting Leave with attachment
Symptoms: Encounter ‘An error occurred while parsing EntityName. Line x, position xxx.’ when submitting leave with attachment Possible cause(s):It happens because the file name for the attachment contains special character such as @, #, $, %, &, *, ...
Encounter 'Not enough leave balance available for the leave period applied’ when applying leave for next year
Symptoms: Encountered the error message ‘Not enough leave balance available for the leave period applied’ when employee tries to apply next year leave Possible cause(s): The staff does not have enough leave balance Suggested workaround / ...
How to adjust carry forward (CF) leave?
Symptoms: The Carry Forward (CF) leave for some employees is incorrect and manual adjustment is needed. Suggested workaround/ solution(s): 1. Go to Menu > Leave > Employee Leave > Mass Entry > Upload Leave Carry Forward 2. Click on the Download ...
How to set Carry Forward (CF) leave expiry date to another expiry date?
Symptoms: Users may want to extend the Carry Forward leave expiry to another date, for example from 31 March to 30 Apr. Suggested workaround/ solution(s): a) If the Carry Forward expiry date is to be adjusted for all of the employees in the same ...
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