General
How to compute Bonus/AWS amount based on current salary
1. Go to Payroll --> Pay Run --> Special processing --> Bonus Pay tab 2. Click on <New Bonus> 3. Input the bonus detail and select the pay element for the bonus and click on <Save> 4. Select the appropriate Paygroup for the bonus payment by clicking ...
How to Re-Open Closed Pay Period
How to Re-Open Closed Pay Period if the Administrator needs to do some adjustment to payroll pertaining to previous period? Solution: 1. Go to Payroll > Action. 2. Select the Pay Group to re-open. 3. Tick Re-Open this period XXX. 4. Submit.
How to amend/change employee's Paygroup if it has been assigned wrongly.
Scenario : A part time employee is supposed to be under part time Paygroup, however he/she has been assigned to Full time Paygroup accidentally. The payroll for the employee has already been processed using the wrong Paygroup. Solution: 1. Go to ...
Resignee Salary is calculated wrongly if using Work Calendar 5.25 (Alt Sat) days
E.g. Employee last day is on 12th July 2024 (Friday), salary proration is based on 10.25 days rather than 10.5 days. Solution: System calculates each Saturday as 0.25 days rather than alternate Saturday as 0.5 days. Administrator can choose either ...
How to create a new bank code?
1. Go to Setup-->Company-->Codes. 2. Select a company to manage 3. Scroll to Payroll and click on Bank. 4. Click on "New Value" 5. Enter Bank code and name and click on 'Save'.
How to update Salary for few employees in a single process in Frontier system?
Symptoms: The Administrator would like to update salary for more than one employee in one process. Possible cause (s): None Suggested workaround/ solution(s): 1. Administrator go to Personnel > Employee Record > Remuneration > Salary tab. 2. Next, ...
How to mass delete/remove the variable entries that have been uploaded at Pay Run > Variable Data?
Symptoms: User want to delete/remove the variable data that have been uploaded via Excel template at Payroll > Pay Run > Variable Data > Batch tab > Upload Entry. Possible cause (s): 1. User accidentally uploaded wrong information for the variable ...
How to setup MSO monthly contribution for employee
Scenario: Eg, Employer CPF is 17%, but company wish to contribute another 1% to employee's Medisave account. Solution: 1. Go to Payroll-->Paygroup to setup the MSO monthly contribution and additional contribution. 2. Go to Payroll-->Pay element ...
How to re-generate bank disk for 1 employee only due to unsuccessful payout by the bank?
How to re-generate bank disk for 1 employee only if the initial bank disk data contained wrong information and payment was not successful. Suggested workaround/ solution(s): 1. Go to Payroll --> Payrun --> Action and select this employee to re-run ...
How to update and include Company Address in Payslip?
Go to All Menus > Setup > Company > Company Listing > Select the Company > Update the address accordingly and click Save
How to upload salary record with new effective date?
1. Go to Personnel-->Employee Record-->Remuneration-->Salary 2. Click on "Upload/Download Salary Record" 3. Click on "Download Template" 4. Open the downloaded template and fill in data accordingly. Refer to the screen on the same page on the ...
Staff is missing from Bank Disk even though payroll has been processed successfully for the staff
Symptoms: Not able to find the staff in Bank Disk file even though there is no error during payroll processing and payroll has been processed successfully. Possible cause (s): The staff is tagged to Pay Method other than "DIRECT CREDIT" at Payee Data ...
How to mass upload variable data in a batch?
Solution: Go to Payroll-->Payrun-->Variable Data-->Batch. 1. Click on <Upload Entry> 2. Click on Download Template, to download the excel template 3. Open the excel file and fill in the data. 4. Refer to the information on the screen to check what ...
Error: ACCOUNT value length exceed the column field length :11. value = 0123456789012
Symptoms: Error prompted "ACCOUNT value length exceed the column field length :11. value = 0123456789012" when trying to generate a bank disk file in the Payroll module. Possible cause(s): There is at least one employee who has invalid length of bank ...
System does not prorate the Recurring Pay Element for Resigned Staff
Symptoms: Salary, or recurring allowance in Payroll > Employee Pay > Pay Assignment > Recurring Pay does not prorate even though the End Date has been entered. Possible Cause (s): 1. The checkbox for "Use Cash" at Recurring Pay item is ticked. 2. The ...
How to setup Payroll GL
Refer to attached document for the detailed steps on how to setup Payroll GL in Frontier System. ** NOTE : The GL file is our standard file format. Kindly contact Frontier Support if it does not meet your GL file requirements.
How to generate bank disk?
1. Go to Payroll-->Post Run-->Bank Disk 2. Select Pay Group and click Next 3. Select the Pay period and pay run 4. Key in the bank additional information 5. You may click on "Verification" to confirm the employee and payment amount 6. Click on "Next" ...
Why Admin cannot create, update/edit, and delete Salary Records at Remuneration or Salary?
Symptoms: Personnel Admin, Payroll Admin and master user cannot create, edit or delete salary records at Remuneration under Personnel module and at Salary under Payroll module. Possible cause (s): The Salary Records is locked at Payroll > Pay Run > ...
How to mass update the end date for recurring pay?
How to mass update the end date for Recurring pay? Solution: Go to Payroll --> Employee Pay --> Pay Assignment --> Mass Assignment 1. Select the Pay Element that requires the recurring end date to be updated. 2. Select the employee Paygroup and click ...
How to view previous year payslip from mobile app?
Symptoms: How to view previous year payslip from mobile app? Possible cause(s): None Suggested workaround/ solution(s): In the mobile app : go to payslip click on 'Filter' icon on top right hand corner change the year to previous year, eg change from ...
How to do leave encashment from employee's leave balance?
Symptoms: How to do leave encashment from employee's leave balance? Possible cause(s): None Suggested workaround/ solution(s): Ensure 'Leave interface' setting for Annual Leave Type is activated. Go to Leave-->Leave Management-->Leave Group and ...
How to release employee's pay slip pertaining to pay period that has been closed?
Symptoms: How to release employee's pay slip pertaining to pay period that has been closed? Possible cause(s) NONE Suggested workaround / solution(s): Need to reopen the pay period. Contact Frontier Customer Care to request for the pay period to be ...
Why the salary of new employee is pro-rated when he/she works for a completed month?
Symptoms: None Suggested workaround / solution(s): 1. Check the join date in Personal > Career 2. Go to Pay Assignment > Recurring Pay check the Effective date 3. Check the Work Calendar days if it is set correctly
How to retrieve the list of failed pay run?
Symptoms: Some failed records after activating Pay run under path: Payroll > Pay Run > Action (Activated Run) Possible cause(s) NONE Suggested workaround / solution(s): Go to Payroll -> Pay Run -> Action (Activate Run) Select the affected pay group ...
How to generate pay slip for active employees only?
Symptoms: How to generate pay slip for active employees only and not include resigned staff. Possible cause(s) None Suggested workaround / solution(s): Leave Administrator need to enter “end date” in Pay assignment as termination date for the ...
How to display a message in Pay slip for all employees?
Symptoms: How to create and display a pay slip message for all employees Possible cause(s) NONE Suggested workaround / solution(s): Payroll Administrator can specify pay messages at the pay group level by going through the following steps. Go to ...
Why there is no basic salary for a new employee's payslip?
Symptoms: There is no basic salary for a new employee when previewing payslip. Possible cause(s) No basic Salary enter for this particular employee Did not add a new element in the recurring pay Suggested workaround / solution(s): For PC (1), please ...
Why employee is unable to view last month E-payslip?
Symptoms: Under Payroll > My Payroll > My Payslip, the employee is unable to find his/her payslip for the previous month. Possible cause(s) The payslip was not released to the employee Under Payroll > My Payroll > My Payslip, the employee will only ...
How to reassign new Pay group to employee
Possible Cause(s): NA Suggested workaround / solution(s): Go to Payroll > Employee Pay > Pay assignment > Select the staff > Pay Group tab. Under Transfer to New Pay Group, select the Pay Group and the Next Start Date. You may override the effective ...
Error 'Unable to get the pay period, the record is not found' during Payrun
Symptoms: User encountered the above error message when he/she close the last month of the year via : Payroll >> Pay Run >> Action >> Period Control tab Possible Cause(s): This error usually happens during cross over to a new calendar year and the ...
How to insert company logo in payslip
Possible Cause(s): To insert or update logo in company payslip Suggested workaround / solution(s): Go to Setup > System> Global Setting > at Global Company Logo, upload your current company logo by choosing the image file. Image allowed to upload: ...
Error 'Account value length exceed the column field length' when generating Bank Disk
Symptoms: This occurs when user is trying to generate the bank disk under the path “Payroll” > “Post Run” > “Bank Disk”. Possible Cause(s): This error typically refers to the bank account of either the company or the employee(s) that have exceeded ...
Calculation for the different types of Pay Elements
There are few types of calculation on the pay element. Below are the details. Daily > Basic Pay / working days in a month Daily (Gross Pay) > Gross Pay / working days in a month Daily (Annual) > (basic pay x 12) / (working day per week x 52) Daily ...
How to transfer data from Leave to Payroll module for Leave encashment processing?
Symptoms: Process leave encashment from Leave module to Payroll module. Possible Cause (s): None Suggested workaround/ solution(s): Leave Module In order for the leave type to appear in payroll module, ensure the following setting is set : Leave > ...
How to generate multiple bank discs in a single pay run?
Symptoms: Users may want to have two or more bank discs in a single pay run due to an amount limit that the bank approver can approve or one of the bank discs has an earlier pay date than the other bank disc. Possible cause (s): None Suggested ...
How to check employees' Variable Data before proceeding to the next payment process?
Symptom(s): To check Variable Data entry given for all employees before proceeding to payment Possible cause(s): To double check the figure or remove unwanted Variable Data entry from any employee before pay run processing Suggested ...
How to retrieve previous month missing payslip for staff?
Symptoms: The payslip for previous month did not appear from the list in Payroll > My Payroll > Payslip. Possible cause (s): The payslip could be accidentally removed from the Payroll > Pay Run > Action > Manage Pay by the Payroll Admin. Suggested ...