Personnel
How to show just the last 4 characters of NRIC in Payslip printout?
Steps : 1. Go to Payroll > Payroll Management > Payroll Option 2. Select the appropriate Company profile 3. Tick the check box <Masking Identity No on Payslip> and Save 4. Once the setting is ticked, the NRIC number will only reflect the last 4 ...
How to include previous service year in the Leave module for rejoin employee
1. Go to Personnel --> Career --> Service record 2. Click on previous service record. 3. Set <Recognized Service> as 'Yes' 4. Once the setting is done, the service year in Leave Data will include the previous service year.
Can employee access Frontier eHR after Termination record has been updated?
Employee will be able to access both Frontier eHR and mobile as long as it is before the termination date that has been updated in Termination record and <Access to Frontier e-HR> is set as 'Yes' in Access Rights. E.g. Administrator entered the ...
Top navigation Menu or 'Smart Alert Tab' is missing
Issue: The top navigation menu or Smart Alert tab is missing for the employee Possible causes: The employee has not been granted access rights to the EMPLOYEE and EVERYONE groups. Solution: 1) Go to Personnel > Processes > Access Rights. 2) Select ...
Encounter error 'You do not have access right to Frontier-Ehr (status is disable)' during login
Possible cause : Access to Frontier Ehr is set to 'No' Solution : Go to Personnel > Processes > Access Rights, select the employee and set the 'Access to Frontier Ehr to 'Yes'.
How to control the access of employee remuneration data viewing for Personnel Administrator?
1. Go to Personnel-->Remuneration Setting 2. Next, select the name of the Personnel Administrator 3. Click on <Assign> 4. Select Job category and salary grade that the personnel administrator can access and click <Save>. 5. Once the setting is ...
How to add Reporting manager to a new employee if the joined date is set to a future date
Steps : Go to Personnel > Processes > Employee Hierarchy > Select the appropriate Hierarchy Name 1. Enter the employee name or ID in <Look for> field 2. Tick <View Employee without manager assigned> and click <Search> button 3. Click <View> under the ...
How to view feedback that has been submitted by employees?
Manager would like to view the feedback that has been submitted by employees in Frontier e-HR system under Homepage > HR Portal > Employee Feedback. Suggested workaround/ solution(s): 1. Personnel Admin to access Personnel > Access Right > select the ...
How does a manager request Career Change for employee
How to request a Career Change for employee by a Manager. Steps : 1. Administrator to go to Personnel > Access Rights > Select Manager > Tick Career Change Requester Role for the Manager. 2. Manager to go to Personnel > My Staff Record > Career > ...
Staff not able to view My Leave Calendar at Home page
Staff not able to view My Leave Calendar at home page. When click on Widgets, under Default option, there is no items available for selection as well. Steps : 1. Personnel Admin to go to All menus > Personnel > Processes > Access Right 2. Tick the ...
Unsuccessful in Deleting Organisation Chart Record
Encountered error ' Unsuccessful in deleting the Org-chart record. The record may be in use' when user tried to delete the Organisation Chart Record. Although, they have cleared the Organization Chart at Employee Hierarchy and deleted all the modules ...
How to generate backpay amount?
Scenario: Eg : Employee salary increment in March, how to configure in system to compute the backpay amount and pay in August. Step1: Setup remuneration with the salary increment date. Go to Payroll > Payee Data > Salary 1. Create new salary record ...
What is the meaning of Level Access Scope in Employee Hierarchy?
Access Scope selection is located at Personnel > Processes > Employee Hierarchy > any of the created Company Hierarchy > Up line/Down line View of the staff Explanation : Suzana Goh, HR Manager (top level) in the Hierarchy - If Suzana Goh's Access ...
How to setup department (OU) for employee?
Steps : Go to Personnel-->Employee Record-->Career-->Career Record tab 1. Search for employee name 2. Click on the latest career record 3. Go to Org. Structure tab and select the OU for this employee. 4. Click "Save"
How to add or amend Contract Term for Career Details under Personnel module
How to add or amend Contract Term dropdown list for Career Details under Personnel module Solution Go to All Menus > Setup > Company > Codes > Select the appropriate Company Profile > Click “CONTRACTTERM” under WORKDETAILS section > Click [New Value] ...
How to cancel resource booking that has been created by employees?
Administrator can go to All Menus > HR Portal > Resources > Booking Management > Click “Cancel Booking Record”.
How to create custom role and assign to employee?
Go to All Menu --> Frontier Tools-->User Group Manager 1. Click on "New User Group" 2. Key in the below info Code Name Set Status to "Enabled" Select "Yes" for "Manage Company" if the employee belonging to this User group can only access the module ...
How to setup 'Secretary' function in Leave and Expense modules
1) Assign the secretary with access right 'Secretary Group' via Personnel > Processes > Access Right 2) Once done, go to Personnel > Processes > Secretary Setting, the secretary name will be reflected in the Secretary List. Click on the Secretary ...
How to create new Public Holiday Template and manually assigned to the leave calendar?
Step to create the Public Holiday Template: 1. Click on All Menus 2. Go to Leave -->Leave Management -->Public Holiday 3. Click on [New ...
How to assign Manager to the employee in Employee Hierarchy?
Go to Personnel> Processes> Employee Hierarchy Select the company Click on the hierarchy name Look for this employee name Click on the Up Line view link and select the reporting manager accordingly and put in the effective date.
How to do cross company employee hierarchy?
Scenario: How to assign Manager B from Company B to Employee A from Company A in the Employee Hierarchy? Solution: 1. Go to Personnel > Processes > Employee Hierarchy. 2. Click on the name of Employee A company's hierarchy 3. Click on 'Graphical ...
Encounter error 'Active users exceed the user license purchased' when adding new employee
System prompts error 'Active users exceed the user license purchased' when adding new employee, however, there is still 1 unused license available. Solution: Check whether there is new employee with Start date that is after Today's date. If there is, ...
How does the system assign Self Help Group (SHG) funds to employees at Recurring Pay?
Symptoms: How does the system assign Self Help Group funds (SHG) to employees. Which fields will determine and trigger the system to auto assign the SHG funds. Possible cause(s): None Suggested workaround/ solution(s): The Fund deduction will be ...
How to create a Resignee report that show the reason for the resignation?
Go to Query Generator-->My Query 1. Click on "New Query" to create a new query. 2. Enter Query Name, Description, select status as "Enable" and click on "Save" 3. Click on "Add Item" 4. Select Module as "Personnel" and Source as "Termination". 5. ...
How to add staff's personal email address in Frontier?
Symptoms: How to add staff personal email address in the system for record/reference purpose Possible cause(s): None Suggested workaround/ solution(s): 1. Go to Personnel > Employee Record > Personal > Others tab 2. At the screen, click [ Click here ...
How to re-use the Employee ID for ex-staff who has rejoined the company?
Symptoms: An employee is rejoining the company/group after leaving for an extended period of time and the company wants to reuse back the ex staff old employee ID and existing data. Possible cause(s) NONE Suggested workaround / solution(s): 1. Go to ...
How to reset Password for employee as an Administrator
Symptoms: How to reset the password for employees who forgot their password and unable to login? Suggested workaround / solution(s): Go to All Menus >> Personnel >> Reset Password (under Processes) >> select the Employee. There are 3 options to reset ...
Why there is no employee available under 'Add Subordinate' function in Employee Hierarchy?
Symptoms: The hierarchy does not contain any employee list (not assigned to any manager yet) while the Admin attempt to “Add Subordinate” under Personnel -> Employee Record -> Employee Hierarchy. Possible cause(s) The employee to be added has not ...
Encounter 'Empty password detected, unable to proceed' when new employee trying to login system
Symptoms: Administrator created a new employee and grant access right to Frontier e-HR system. However, when the new employee try to login (click on “Submit” button), the above error is encountered. Possible cause(s) Administrator did not set the ...
How to approve personal record changes that has been updated by employee?
Symptoms: Employee who has been assigned with Personal Administrator rights will be able to approve changes that have been updated by staff in the personal record. Suggested workaround / solution(s): Go to Personnel >> Incoming Change Select the ...
How to update the effective date for some of the staff in existing Employee Hierarchy
Symptoms: To update the effective date for some of the staff in existing Employee Hierarchy Possible cause (s): None Suggested workaround/ solution(s): Go to All Menus > Personnel > Processes > Employee Hierarchy, select the organization chart, in ...
How to transfer employee from one company to another?
Ensure that the employee has been terminated from the Source company before the transfer There are three types of transfer as per below: Go to Personnel >> Processes >> Transfer, select the employee to be transferred, the appropriate Destination ...
How to reset the password for a few employees in a single process and not affecting their access right?
Symptoms: To mass reset the account password for more than one employee and not affecting their existing system access right. Possible cause (s): None Suggested workaround/ solution(s): Go to All Menus > Personnel > Processes > Access Right > Mass ...
Personnel E-Mail Notification Frequency
Below is the table showing the email notification frequency sent from Frontier system to the Personnel Admin for Personnel Options: Notification Item Notification Frequency Probation Due Every Sunday Employee Anniversary Year Every 1st and 10th of ...
How to mass upload employees’ profile pictures in the system?
Symptoms: To upload the profile picture for more than one employee in the system. Possible cause (s): None Suggested workaround/ solution(s): Go to Personnel > Employee Record > Additional > Go to Documents tab. Click the “Mass Upload Employees’ ...
How to share Query Generator reports to other users?
Symptoms: To assign user(s) to a query report generated using Query Generator Possible cause (s): To share the report with multiple users for viewing or for download. Suggested workaround/ solution(s): Go to Query Generator > My Query > Select the ...
How to transfer subordinates from previous manager to a new manager in Employee Hierarchy?
Symptoms: To move a group of subordinates from a resigning manager to a new manager in the employee hierarchy. Possible cause (s): None Suggested workaround/ solution(s): Go to Personnel > Processes > Employee Hierarchy > Select and open the correct ...