System
How to change the name for OU Levels
The current default OU level name is Division and Sub Division. Administrator would like to change the naming convention to Department and Unit. Steps to amend : 1. Go to Menu > Setup > Company Structure. 2. Select the appropriate entity. 3. Go to ...
How can employee reset their own password
1. Employee to click on <Forgot Password> at the login screen 2. Enter the required information and ensure is correct before clicking on <Submit>. 3. If the information provided is correct, employee will be prompted with below message and email ...
How to add another OU Level, that is level 4 in Organisation Structure?
Frontier system only has 3 OU levels by default. Go through the following steps in order to add another level, level 4 in the Organisation structure : 1. Go to Setup > Company > Company Structure > select correct company profile. 2. Click the ...
Encounter 'No channel available' when click on 'New Feedback Channel' in Feedback Channel Management
Encounter 'No channel available' when click on 'New Feedback Channel' button in Feedback Channel Management. This means there is no channel available and has to create a new Feedback Channel category. Solution : 1. Go to All menus > HR Portal > ...
How to create a new query report in Query generator?
Solution: Go to Query Generator-->My Query 1. Click on "New Query" to create a new query. 2. Enter Query Name, Description, select status as "Enable" and click on "Save" 3. Click on "Add Item" 4. Select "Module" and "Source" . 5. Select the fields ...
If the employee has been terminated, will the license be released back into the system?
Symptoms: None Suggested workaround / solution(s): Once an employee is terminated, the license held by the terminated employee will be automatically released back into the system 1 day after the termination date.
What is the maximum number of characters allowed in a password
Symptoms: What is the maximum number of characters allowed for a password in the system? Suggested workaround / Solution(s): The maximum numbers of characters is 15
Why some employees are unable to login to system if using Active Directory authentication?
Symptoms: Employee unable to login to the system using network ID, when he/she click on “here” blue link within the login screen. Possible cause(s): There is no network ID entered or incorrect network ID within the system Suggested workaround / ...
Error 'You do not have the right to manage the selected employee under this module', why?
Symptoms: The above error message occurs when Administrator clicks on Leave > Leave data to view a newly created employee’s entitlement leave. Note: Within the Personnel section, administrator is able to view the employee but not able to view when ...
How to cancel resource booking (as employee)?
Symptoms: Employee intends to cancel resource booking that has been made Possible cause(s): NONE Suggested workaround / Solution(s): Go to Home and click on Resource Booking Click on the “Booking History” button Find the selected resource booking, ...
Encounter error “EP_OU2POS_FOUND, xxx” when deleting an Organization Unit?
Symptoms: Encountered the above error message while attempting to delete an Organization Unit. Possible cause(s): The Organization Unit is in use. Hence, the system does not allow the deletion. Suggested workaround / Solution(s): Purge/Amend all ...
How to add or change Currencies in the System
Possible cause(s): To modify or add any currencies needed by company. Suggested workaround / Solution(s): Go to set up > System > Regional Setting > Currency > click new currency > Key in > Save
How to setup Organization Structure
Symptoms: How to setup or define Organization Structure for a company. Possible cause(s): None Suggested workaround / Solution(s): Go to “Setup” > “Company” > “Company Structure” > “Structure” tab. Select “Company’ and click on the parent OU (left ...
Common queries on Two Factor Authentication (2FA)
1. Can I use more than one device for the authentication Yes, but it needs to be configured together during the initial setup. If is not, administrator will need to reset 2FA for the employee and re-do the set up for all the devices 2. If I use more ...
Setup for Two Factor Authentication (2FA)
Steps : Setup > System > Global Setting > Two Factor Authentication (Enabled) – To turn on the two factor authentication feature. Log in using employee ID and password Scan QR Code shown on the screen (please install Google Authenticator or Microsoft ...
How to disable existing resources to be available for booking?
Symptoms: How to disable or disallow the resource(s) to be available for booking in Resource Booking Possible cause (s): None Suggested workaround/ solution(s): To disable : Go to All Menus > HR Portal > Resources. At the Resource Management tab, ...
How to book resources (eg meeting room / equipment) via the system?
Symptoms: How to book resources (eg meeting room / equipment) via the system? Possible cause (s): Employee not able to find the function as the HR Portal widget is not added to the homepage Suggested workaround/ solution(s): At the employee's ...