Symptoms: Attendance Administrator notices that at Clocking Transaction, lateness is still calculated for the staff even though the clock in time is still within the Lateness Grace Period that has been set at Shift Schedule For example, At Clocking ...
Symptoms: Attendance Administrator noticed at Attendance Data, there is no checkbox to delete, or checkbox to "Edit Clocking Record" when accessing the record details Possible cause (s): The staff's affected Attendance Data is already processed at ...
Issue: Manager is unable to see some of the shift roster from the dropdown list when trying to amend/assign shift to employee. Solution: Admin to go to Attendance > Shift Access Control > Assign Shift To Manager > Select Manager > Assign the required ...
Issue: Employee is employed under an entity but was seconded to work for another entity that is in different time zone. How to allow the employee to clock in using different time zones without changing/creating shift schedule. Example: Employee ...
Symptoms: Employee is unable to perform mobile clocking as there is no feature/map for clocking at the homepage in mobile apps. Possible cause (s): 1. The Worksite or Badge No at Office Contact (Personnel module) is empty. 2. The Time Device/Location ...
Symptoms: Attendance Administrator received system email notification, indicating error was encountered while importing the RAW clocking data for the company. Eg of the error - [badge number: NNNN] EMP_NOT_FOUND (17 Sep 2022 02:13 PM) Possible cause ...
Symptoms: The record is marked as FCICO instead of “On Leave” in Clocking Transactions Possible cause(s): Staff may have accidentally performed clocking on “On Leave” day, or performed incomplete clocking (clock in but not clock out, and vice ...