How to release employee's pay slip pertaining to pay period that has been closed?

How to release employee's pay slip pertaining to pay period that has been closed?

Symptoms:

How to release employee's pay slip pertaining to pay period that has been closed?

Possible cause(s)

NONE

Suggested workaround / solution(s):

Need to reopen the pay period.

Contact Frontier Customer Care to request for the pay period to be open in order to release the payslip. Information to be provided - company code, paygroup name and month to open. 


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