How to retrieve previous month missing payslip for staff?

How to retrieve previous month missing payslip for staff?

Symptoms:

The payslip for previous month did not appear from the list in Payroll > My Payroll > Payslip.

Possible cause (s):
The payslip could be accidentally removed from the Payroll > Pay Run > Action > Manage Pay by the Payroll Admin.

Suggested workaround/ solution(s):

  1. Payroll Admin need to re-run Pay run for the affected staff for the Pay Period
    Go to Payroll > Pay Run > Action > Activate Run
  2. Select the affected employee name. Click “Submit”.
  3. Next, go to Payroll > Pay Run > Action > Manage Pay, enter the appropriate employee, pay group and pay period in the search filter.
  4. Tick the employee name, click “Release Pay” button and select the date for the payslip to be released before clicking Submit.

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