Error 'Unable to get the pay period, the record is not found' during Payrun

Error 'Unable to get the pay period, the record is not found' during Payrun

Symptoms:

User encountered the above error message when he/she close the last month of the year via :

Payroll >> Pay Run >> Action >> Period Control tab

Possible Cause(s):

This error usually happens during cross over to a new calendar year and the following year pay period is not created within the system.

Suggested workaround / solution(s):

Go to Payroll > Payroll Management > Pay Group > Pay Period tab > select the Pay Group > click new Pay Period > Key in the year in Year to Generate > click Submit


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